Fish STORE in Podgorica

There is a fish store in Podgorica where you can find all sorts of fresh seafood. Just a regular store.

What makes this store different from the others (not only in Podgorica but many places that I have seen) is; by telephone you can give an order for a certain hour, and they will cook your order AT NO ADDITIONAL COST. This is wow services (with Tom Peter’s words.)

This is one of the most convenient services that a fish store may offer. A lot of them clean your fish, but think; you are buying FRESH-GRILLED fish for your dinner.

If I may say so Tom Peters, this is re-imaging. All you need is a little insight, be a little alert to watch people, to develop a customer service that will put your business far ahead from others.

I will not be surprised if this store will be the first store that will start taking orders on the Internet.

Bravo

COFFEE SHOP on the panoramic road between Cetinje and Kotor

The mountain road between Kotor and Cetinje is one of the most scenic roads that I have seen. Unfortunately the road is very narrow and curvy, very tiresome drive. There aren’t many places to rest on the road except that lovely coffee shop almost in the midway which is operating since 1881.

Great service, the old man serving good coffee speaks English and most important, one of the cleanest bathrooms that I have seen, far beyond the bathrooms of many famous coffee shops in Podgorica.

Don’t forget; Bathrooms are important part of customer service. They should be clean, well-lit, soap, paper towels etc., should always be available, and must frequently be inspected.

I will go back to this coffee shop and will recommend it to everybody.