Another Bank Story

I have decided to apply for a credit card to my bank and I filled out the form and send it to the bank with my driver.

They refused to take the application form.

I have to submit the form personally – I do not know why I am not receiving the card I am just applying for it,

I have to submit a passport photo – I do not know why, again I am just applying, neither me nor they know if they will issue a card to me yet so what will they do with my picture.

I have to deposit 250 Euro for a 1 year call account (just transferred to the account 1,200 Dollars from abroad) – Again I am just applying, neither me nor they know if they will issue a card to me yet, why should i deposit the money in a call account.

WHY DO THEY MAKE THINGS COMPLICATED - FIRST SEE THE APPLICATION – DECIDE AND IF YOU AGREE TO GIVE ME A CARD ASK FOR THE REST.

DO NOT DISCOURAGE YOUR CUSTOMERS.

Make a loyal customer

There is this very famous Italian restaurant in Podgorica, always good food, good service. People are always smiling to you and I always get pleasure to eat in this restaurant. At the end you generally get a free desert, coffee or a drink.

I was there for lunch a few days ago with some people. Actually we were 3. We all head a full course but my main dish was late, the owners apologized saying that my food will be 5 minutes late.

So far so good but I did not get my food for quite awhile, others were almost finishing. I was hungry and very upset with the service. I was waiting for the others to finish and wanted to ask for the bill and leave without eating.

At this moment my food came, I have to honest it was delicious but I was still upset.

Finally I asked for the bill, I got it, it said ON THE HOUSE.

All my temper was down; I was even embarrassed about my feelings. They did not have to do that.

THIS WAS A GREAT WAY TO CHANGE AN ANGRY AND FURIOUS CUSTOMER TO A LOYAL ONE.