I have decided to apply for a credit card to my bank and I filled out the form and send it to the bank with my driver.
They refused to take the application form.
I have to submit the form personally – I do not know why I am not receiving the card I am just applying for it,
I have to submit a passport photo – I do not know why, again I am just applying, neither me nor they know if they will issue a card to me yet so what will they do with my picture.
I have to deposit 250 Euro for a 1 year call account (just transferred to the account 1,200 Dollars from abroad) – Again I am just applying, neither me nor they know if they will issue a card to me yet, why should i deposit the money in a call account.
WHY DO THEY MAKE THINGS COMPLICATED - FIRST SEE THE APPLICATION – DECIDE AND IF YOU AGREE TO GIVE ME A CARD ASK FOR THE REST.
DO NOT DISCOURAGE YOUR CUSTOMERS.
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA