I still have to arrange a bank account. I decided on a small foreign capital bank.
I just walked to the counter, (by the way everybody speaks English in the branch) and told them that I want to open an account through which I can transfer money to abroad and receive money from abroad. They did it in 10 minutes, also offered me a free ATM card (:). Two hours later I transferred money to my account and one day later I used the money.
This is happening in the same country in which I had a real experience with another foreign bank. So the problem is not in the laws and regulations of the country or central bank’s regulations. It is just in the system of management, one is customer oriented, the other is almost ANTI-CUSTOMER.
I will suggest this bank to everybody.
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA