I am in a hotel in Budva. Nice and comfortable hotel. I just wanted to spend the Saturday night, due to the low season prices are good too, only 19E per night. Saturday night was nice, I slept well. Before going to bed I broke an ashtray by mistake. The very same ashtray that I bought for 1E per 2 the day before from a supermarket. I got up early, went out for a cup of coffee and returned back to meet my friends.
I asked for the bill, the receptionist gave me the bill, wow what is that, extra 10E for the damages. Damages is the broken 50c. ashtray.
That destroys the whole weekend.
Shall I ever go to that hotel again? Of course not, and I will tell this story to everyone who thinks going to that hotel.
LOST CUSTOMER
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA