The Adriatic coast, one of the most beautiful destinations in Montenegro where realizes the beauty this state possesses. However from the touristic point of view, Adriatic coast in Montenegro has to go through a vast development era regarding investments in infrastructure, construction of new resorts, better educated personnel with customer oriented approach to visitors. Most destinations in Montenegro are unaware of the importance of tourist satisfaction for repetitive visits.
I have stayed in several resorts in Montenegro however so far only one of them, which is supposedly one of the best in Montenegro, has left me with almost full satisfaction.
The moment I entered the hotel I realized I was facing a problem regarding my reservation; some guests decided to overstay one more day in my reserved room. So the lady in reception upgraded my room to a sea view room without any extra charges.
The next day I walked into the restaurant for breakfast. As I sat on my table and started to stare at the Adriatic, the waiter reached for the vase on the table and removed it. I was a bit disappointed as the flower was complementary to the view. After 1 minute, the same waiter came to the table with fresh flowers.
I was extremely surprised by the approach and service this hotel is offering to visitors. I will definitely visit this hotel again.
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA