The mountain road between Kotor and Cetinje is one of the most scenic roads that I have seen. Unfortunately the road is very narrow and curvy, very tiresome drive. There aren’t many places to rest on the road except that lovely coffee shop almost in the midway which is operating since 1881.
Great service, the old man serving good coffee speaks English and most important, one of the cleanest bathrooms that I have seen, far beyond the bathrooms of many famous coffee shops in Podgorica.
Don’t forget; Bathrooms are important part of customer service. They should be clean, well-lit, soap, paper towels etc., should always be available, and must frequently be inspected.
I will go back to this coffee shop and will recommend it to everybody.
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA