Although I do not like the idea of being dependent on mobile phones or have them with me all the time like the big brother, I use them. They are quite helpful tools, especially if you are living away from the family.
I have a mobile phone and I use the services of one of the service suppliers. In this case, “service” is a very funny word, because of 80% of the people calling me from abroad cannot reach me and 60% of the international calls I make are not successful. Remember, these service companies make money on the ‘service’ they deliver.
I certainly will try my luck with other operators and will not recommend this operator to anyone.
LOST CUSTOMER
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA