We started using the services of a well known software company here in Montenegro to set up our web site.
To make the long story short, we were not happy with the services for many reasons and we had to cancel our contract.
So far so good.
In order to continue we needed the password and we asked this company to supply us with these passwords. Ten days now and we do not have any reply although we reminded them several times.
Finally I asked to a good client of them who happens to be my friend to call them to see what is going on.
THEY WERE ANGRY WITH US because we canceled the contract.
This company is supposed to be one of the best.
Do you think they will survive long? I SERIOUSLY DOUBT IT.
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This blog is to support the retail industry in Montenegro, all the posts will be retail and service related as MYSTERY SHOPPER, no brand or trade names will be used. Please feel free to comment on any of the issues, they will be posted upon the approval of the administrator.Opinions stated in the posts are the private opinions of the authors of the post and they do not represent the attitudes of any organization.
What is MYSTERY SHOPPING
Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service, or the responses given to questions.
Mystery shopping is also known as:
Secret Shopping - Experience Evaluation - Mystery Customers - Spotters - Anonymous Audits - Virtual Customers - Employee Evaluations - Performance Audits - Telephone Checks
Source : WIKIPEDIA